Tech Support Channels
A 60–Minute Response Time Guarantee
Every support request you submit to us will be attended to within maximum sixty minutes. In case your ticket or e–mail calls for additional assistance from an admin, we will forward it and leave a comment to inform you that your matter is being examined. If you take advantage of the Optional Admin Services package, all of the server administration tasks included there will be carried out at a time that suits you.
A Topflight Customer Service
- We will be online for you 24x7 to reply to any questions that you may have with regard to our Online Control Panel and any of the apps that we have pre–installed for you on the dedicated hosting server. If you also need support handling server management procedures, you can have a glance at our Optional Admin Services package, which includes data backup hard drive space, Operating System updates on a weekly basis, server monitoring and restarting services, as well as installation and problem troubleshooting procedures.
A User–Friendly Help Section
Each dedicated web hosting plan is equipped with our free–of–charge Online Control Panel, which sports a comprehensive knowledgebase plus a collection of step–by–step video tutorials. Whenever you require assistance with the Online Control Panel, just hit the Videos or Help buttons situated in the upper right corner.