Many people who start using their 1st hosting account, or switch companies, typically have inquiries in regard to how particular procedures are performed or bump into problems when setting up various things like emails, site settings, etc. That is the reason why, lots of web hosts have prepared documentation with the most common questions and problems in order to help their customers get information swiftly and easily. As a result, the client support team representatives can spend more time on actual issues that particular clients may be encountering, as the solution for the minor things will already be available on the Internet and customers will be able to easily handle them without having to touch base with the client support team. Having thorough documentation is very important, particularly for new customers with no prior experience whatsoever, because the web hosting service entails a huge number of functions and lots of people can get puzzled about what to do. A good knowledge base can both help you execute the operations that you wish and become aware of how the web hosting service functions in general.