The support that you'll receive from your cloud hosting supplier is really important, regardless if you have pre-sales questions and you aren't a customer yet, or you have a technical problem with an active account. Prompt and correct information about a question or a problem will save you lots of time and efforts, not mentioning that this can often be a proof that you're ordering from an actual hosting supplier not from some reseller. If you acquire a hosting account from a company that does not own its servers and it cannot access them right away, it is quite possible that you will wait for a couple of days to get a reply to any query, thus your sites may stay offline for a long time. In contrast, a company which provides various means of communication and has a tech support crew that is available all the time can assist you right away and help you limit or entirely avoid any downtime and possible losses.
24/7 Customer Support in Cloud Hosting
All our cloud plans include 24/7/365 pre-sales, customer and technical support, so no matter if you are inquiring about our web hosting solutions well before you make an order or you're an existing client and you have any question or some difficulty, you will be able to contact us anytime, including holidays and weekends. We have numerous channels to get in touch with us - a couple of telephone lines worldwide for your convenience plus live chat support for pre-sales, billing and general questions; emails and support tickets for more technical matters or any issues that require longer time to research and fix. Unlike many other web hosting service providers, our trouble tickets feature a warranted max response time of only 1 hour, which means that whatever the trouble is, it'll be resolved on time and you won't waste days in order to have something fixed.
24/7 Customer Support in VPS Servers
In case you've got a Virtual Private Server through us, you'll be able to contact us 24/7 for every server-related issue or forvarious difficulties and / or questions regarding the pre-installed software your server comes with. If you haven't obtained a VPS server plan yet, you can learn much more about our services by giving us a telephone call or by employing the live chat service. For more tech problems, you're able to send an e-mail or open a ticket via your billing Control Panel and you will get support within a maximum of one hour regardless of the time of the day, even on weekends and holidays. The typical response time usually doesn't exceed half an hour. If you're looking for assistance for third-party software, you will be able to use the Managed Services upgrade which you can add to each VPS package and our admins can help you with any set up or troubleshooting problem you could have encountered.