A ticketing system is the most widespread communication channel that web hosting providers offer to their clients. It’s usually part of the billing account and is the fastest way to fix an issue that takes a certain period of time to examine or that has to be forwarded to a server admin. In this way, all responses given by either side will be kept in one and the same place in the event that somebody else needs to work on the issue at hand and the info already exchanged in the ticket will be available to all parties. The negative aspect of using a ticketing system with most web hosting platforms is that it is separate from the web hosting Control Panel, which suggests that you will need to sign in and out of at least two accounts in order to do a particular task or to get in touch with the hosting company’s support team. In case you wish to administer several domain names and each one is hosted in its own account, you’ll need to use even more accounts simultaneously. Besides, it might take a significant amount of time for the provider to answer your tickets.
Integrated Ticketing System in Cloud Hosting
Our cloud plans come with an integrated trouble ticket system, which is an integral part of our custom Hepsia hosting Control Panel. Unlike other comparable tools, Hepsia will permit you to manage everything related to the hosting service itself in the very same place – invoices, web files, emails, tickets, etc., avoiding the need to use different admin interfaces. In case you have any pre-sales or technical questions or any difficulties, you can open a ticket with just a couple of clicks without signing out of your Control Panel. During the process, you may select a category and our system will present you with a variety of educative articles, which will give you more information and which may help you fix any given problem even before you actually open a ticket. We guarantee a response time of no more than 1 hour, even in case it is a weekend or an official holiday.