A live chat is a real-time way of communication between a web hosting provider's support crew and its customers. It's an efficient method to receive some information about the hosting services or have some issue resolved since you're talking to a live agent. The benefits of using a real-time chat service instead of calling or opening a trouble ticket are the smaller possibility of errors when you exchange data like usernames or domain names, the more rapid response time since the communication is live plus the fact that you do not have to stay on the chat constantly - you'll be able to do something else entirely while the agent investigates the issue in question. Furthermore, you are able to join a live chat room from any kind of computer that's connected to the Internet, avoiding the phone fees that you will have to pay in case you are calling to a different country.
Live Chat Support in Cloud Hosting
As we acknowledge the fact that a lot of situations are often resolved if you speak to a live person, we supply a live chat service for all of our potential and active customers. Our chat is available every single day and our support representatives can assist you with a wide range of questions and troubles. If you aren't our customer yet, you can learn more about our cloud hosting plans and the web hosting platform in general to make sure that your web sites will operate efficiently on our servers. If you already have an account and you've got some questions or you encounter any troubles with any of our solutions, you'll be able to get in touch with us through the live chat and we will provide the necessary info or help you troubleshoot the problem. You'll need to open a support ticket for specific troubles that need more time or the assistance of a system administrator, but for the majority of common issues you'll receive help right away.