If you ever have any enquiries regarding the web hosting service in general or you face a problem with your sites, you’ll need to get in touch with the web hosting provider’s tech support team. It may not make a difference how soon they’ll respond when you have a question of a general nature, but an issue such as an aborted software application update, for instance, may result in your site becoming damaged or inaccessible on the web. And the longer you have to wait for the support team to lend you a hand, the longer the website will be offline. If you offer services or goods online, any outage will negatively affect your site and you may lose existing or prospective clients. Many hosting providers, mainly resellers, reply to trouble tickets and emails within 24 hours, but in the online era this is far too long, as customers will rarely go back to a website that’s not working properly over prolonged periods of time.
One-Hour Response Guarantee in Cloud Hosting
Our guaranteed maximum reaction time for any support ticket that you post or any e-mail that you write is only 1 hour, even if you contact us on weekends and public holidays. Whatever the nature of your question or problem may be, we will lend a hand instantaneously and will give you the required info to rectify any problem with your websites. The actual reaction time normally doesn’t exceed fifteen-twenty minutes, which implies that you can just forget about waiting around for hours on end to get an issue solved or even worse than that – waiting one whole day only to get an answer that more information is required whilst nothing is resolved. We’ll give you assistance without any delay as we know how valuable time can be in the dynamic digital realm. The one-hour reply guarantee applies to any billing or technical query that you might have regarding our cloud plans.