In the event that you have ever had a cloud hosting account in the past or you have dealt with any other type of online service, you are probably aware from personal experience that for a lot of things it is better to talk to a live person on the phone instead of exchange tickets or e-mail messages. If you want to learn more about a particular service before you decide to purchase it or if something small needs to be made, for example, it is really far easier and quicker to do it live. If you can connect with representatives over the phone, it is very likely that you are working with a real hosting provider, not just a reseller. The level of support that you'll get over the telephone differs between different providers - from very general issues to dedicated tech support. Usually the majority of suppliers offer pre-sales assistance and first level phone support, while more complicated technical matters are resolved through email and tickets.
Phone Support in Cloud Hosting
If you choose to get one of our cloud plans, you'll be able to talk with our customer support team over the phone for 14 hours per day. We can help you select the best plan for your sites because we think that it is better to discuss this kind of matters with a live person. If you already own an account, we are able to help you with your sales/billing questions and general matters, even with some tech matters that do not involve too much time or escalation to a system administrator since it will be more convenient to open a ticket for time-consuming matters and have the communication in a single place. We now have phone numbers in the US, the United Kingdom and Australia, so you are able to call the one you prefer and talk to one of our agents.